Clients & Stakeholders

Meaning

To contact someone, usually to start a conversation, offer help, or ask for input.

Example

"I'll reach out to the client this afternoon to clarify the revised timeline."

Conversation questions

• When do you normally reach out to stakeholders between formal meetings?
• What's the best way to reach out when a conversation could be sensitive?

Meaning

To receive a response from someone after contacting them.

Example

"We're still waiting to hear back from procurement about the contract terms."

Conversation questions

• How long do you usually wait to hear back before sending a reminder?
• Who are the slowest people to hear back from in your line of work?

Meaning

To follow up again because something has not been answered, delivered, or completed.

Example

"Could you chase up the sponsor for a decision before Friday's review?"

Conversation questions

• What kinds of requests do you most often have to chase up?
• How do you chase someone up without sounding impatient?

Meaning

To contact someone again later to get an update or confirm their view.

Example

"I'll check back with the operations team once they've reviewed the rollout plan."

Conversation questions

• Who do you typically check back with after a strategy meeting?
• What information do you want before you check back with senior stakeholders?

Meaning

To persuade someone to support your idea, plan, or position.

Example

"She won the board over with a clear business case and realistic financial assumptions."

Conversation questions

• What helps you win over skeptical clients or senior leaders?
• Have you ever changed your presentation style to win someone over more effectively?