Basic Conversations
Checking into a Hotel
Practice arriving at a hotel, asking about facilities, making requests, and checking out.
Dialogue Sample
A:
Good evening! Welcome to the Grand. Do you have a reservation?
B:
Yes, I do — it's under the name Taylor, for three nights.
A:
Perfect, Mr Taylor. I have you in room 412. It's a double room with a city view. Could I take a credit card for the deposit?
B:
Of course — here you go. Quick question: what time is breakfast?
A:
Breakfast is served from 7 to 10 in the restaurant on the ground floor.
B:
Great. And is there Wi-Fi in the rooms?
A:
Yes, it's complimentary. The password is on your key card holder. The lift is just to your left!
B:
Wonderful, thank you so much!
Natural Phrases to Know
Checking in
I have a reservation under [name].
I booked online — here's my confirmation.
Could I check in early? My room isn't ready yet.
Is it possible to get a room with a view?
What time is check-out?
Asking about facilities
Is breakfast included?
Is there a gym / pool?
What's the Wi-Fi password?
Is there parking available?
Do you have a luggage storage room?
Making requests during your stay
Could I get extra towels, please?
The air conditioning doesn't seem to be working.
Could you bring an extra pillow?
Could we have a wake-up call at 7 AM?
Could I get a late check-out?
Checking out
I'd like to check out, please.
Could I have an itemised bill?
I think there's an error on my bill.
Can I leave my bags here until my taxi arrives?
Thank you — we had a wonderful stay!
Your Turn — Fill in the Blanks
You are Speaker B (the guest). Read A's lines and type what you would say.
A:
Good afternoon, welcome! How can I help you today?
B:
A:
Found it! You're in room 208 for two nights. Can I take a card for the deposit?
B:
A:
Yes, the pool is open until 10 PM and breakfast is from 7:30. Anything else?
B:
A:
Of course! I'll have that sent up right away. Enjoy your stay!
B: